Enterprise Technical Support Specialist

1 day ago

Manama, Manama, Bahrain beBeeTechnical Full time 80,000 - 120,000
Job Title

A highly skilled technical support specialist is required to provide exceptional service to enterprise customers.

Job Description

This role will involve managing post-sales support for B2B services and products, ensuring customer satisfaction through proactive monitoring and prompt issue resolution. The successful candidate will be responsible for fostering strong relationships with customers, handling all aspects of post-sales activities, including troubleshooting, problem resolution, and complaint handling.

The ideal candidate will have a strong understanding of telecommunications products and services, as well as excellent communication and interpersonal skills. A bachelor's degree in a relevant field and at least 3-5 years of experience in a B2B customer support or technical support role are essential.

Key Responsibilities
  1. Provide centralized point of contact for enterprise customers and internal stakeholders.
  2. Handle post-sales inquiries and complaints promptly and professionally.
  3. Maintain robust relationships with enterprise customers to ensure their satisfaction with B2B services and products.
  4. Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health.
  5. Restore faults whenever possible, minimizing downtime for enterprise customers.
Skills and Qualifications
  • Strong knowledge of telecommunications products and services.
  • Excellent communication and interpersonal skills.
  • Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).
  • Minimum 3-5 years of proven experience in a B2B customer support or technical support role.
Benefits

This role offers the opportunity to work in a dynamic and challenging environment, with opportunities for professional growth and development.

How to Apply

If you meet the criteria and are enthusiastic about this role, please submit your application. We look forward to hearing from you.

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