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Customer Service Professional
4 days ago
Citigroup Inc. is seeking a highly motivated and detail-oriented individual to fill the role of Service and Sales Specialist in our customer service team.
As a Service and Sales Specialist, you will be responsible for responding to client inquiries through inbound telephone and mail communications, working closely with our Customer Service team to provide resolution to UAE client inquiries while identifying cross-sell opportunities.
The ideal candidate will possess 2-3 years of relevant experience in sales and customer service, preferably in the financial services sector. They should also have excellent communication and problem-solving skills, as well as the ability to adapt to change and work in a fast-paced environment.
Responsibilities include:
- Assisting clients in evaluating their financial needs to identify and offer new Citi products and solutions
- Providing exceptional customer service through inbound calls and ensuring that client needs are aligned with product service solutions
- Communicating the value and benefits associated with Citi products and services to clients
- Meeting monthly individual/team-based sales goals and demonstrating sound judgment in business decision-making
Benefits of this role include:
- Opportunities for professional growth and development in a dynamic industry
- Collaborative and supportive work environment
- Competitive compensation and benefits package
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