Customer Service Operations Manager

1 day ago


Manama, Manama, Bahrain Jobtrack Management Services Full time
Job Opportunity at Jobtrack Management Services

A challenging role has become available within our dynamic team, offering the chance to grow professionally and contribute to our company's success.

About the Position:
  • Manage a team of service experts, guiding them towards achieving exceptional results and high-quality service delivery.
  • Develop and execute service plans that align with business objectives, focusing on customer satisfaction and loyalty.
  • Partner with various departments to ensure efficient service operations, promoting collaboration and teamwork.
Responsibilities:
  1. Leverage your expertise to lead and motivate service teams, driving performance improvements and enhancing service standards.
  2. Foster strong relationships with clients, understanding their needs and expectations to deliver tailored solutions.
  3. Identify opportunities for process enhancements, implementing changes to improve efficiency and service quality.
Qualifications:
  • Bachelor's degree in a related field from a reputable institution.
  • At least 2 years of experience in a service management position within the GCC region, preferably in a leadership role.
  • Possession of a valid GCC driving license, with a solid understanding of local traffic laws.


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