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16 hours ago
At RESO, we are changing the world through innovative open-source solutions. As a pioneering tech firm, we are at the forefront of the global shift to open source.
About UsWe publish Ubuntu, one of the most important open-source projects, and the platform for AI, Io T, and the cloud. Our mission is to make technology more accessible and user-friendly.
Job OverviewWe are seeking an experienced Cloud and Data Centre Infrastructure Expert to join our team. The ideal candidate will have a strong background in cloud computing, data centre infrastructure, and customer-facing skills.
This role will involve working closely with our customers to understand their needs and provide them with the best possible experience navigating our vast offering. You will be responsible for developing trust with assigned customers, providing guidance on complex software, and identifying growth opportunities or renewal risks.
You will also collaborate with Sales, Field Engineering, and Support teams to develop and deliver engagement plans that fulfill customer objectives. Your day will be filled with onboard new customers, introducing them to our products and support processes, and coordinating complex projects with developers, IT managers, and decision makers from various industries.
In this role, you will manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales. You will serve as a customer advocate internally and influence Canonical products roadmaps, websites, documentation, processes, and people to improve customer satisfaction and retention.
Key Responsibilities- Onboard new customers and introduce them to our products and support processes.
- Coordinate complex projects in interaction with developers, IT managers, and decision makers from various industries.
- Collaborate with Sales, Field Engineering, and Support teams to develop and deliver engagement plans that fulfill customer objectives.
- Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
- Serve as a customer advocate internally and influence Canonical products roadmaps, websites, documentation, processes, and people to improve customer satisfaction and retention.
- Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, Io T.
- Excellent presentation skills with the ability to guide a conversation about complex software.
- Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
- A true team player capable of interacting with all departments and at all levels both internally and externally.
- Knowledge of agile methodologies.
- Distributed work environment with twice-yearly team sprints in person.
- Personal learning and development budget of USD 2,000 per year.
- Annual compensation review.
- Recognition rewards.
- Annual holiday leave.
- Maternity and paternity leave.
- Employee Assistance Programme.
- Opportunity to travel to new locations to meet colleagues from your team and others.
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