Airport Operations Manager

11 hours ago


Manama, Manama, Bahrain Qatar Airways Full time
Job Overview

As an Airport Services Duty Officer with Qatar Airways Ground Services, you will play a critical role in ensuring the smooth operation of airport activities. Your primary responsibility will be to supervise and control flight-handling activities such as flight editing, check-in, transfers, and boarding. This involves achieving optimum customer satisfaction and on-time departure of flights while maintaining high service standards.

About the Role

In this position, you will have overall control of the shift as a direct representative of the Airport Services Manager. You will ensure punctuality and safety of all Qatar Airways operations. Key accountabilities include:
  • Ensuring passenger and aircraft handling practices conform to safety and security standards
  • Managing and controlling manpower on the shift to optimize utilization and maintain staff morale and discipline
  • Ensuring proper allocation of manpower and resources in airport operations
  • Resolving customer problems and complaints while on duty, working closely with Customer Relations for resolution
  • Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure

Your Skills

To excel in this role, you will need:
  • A relevant College or University qualification
  • Minimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level
  • Excellent communication skills with fluency in English language
  • Knowledge of Weight and Balance, Ramp handling, and Dangerous Goods Regulations
  • The ability to perform duties under pressure while maintaining high levels of customer service standards
  • Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures
  • Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations, and ramp handling
  • High level of computer literacy
  • Excellent customer focus and service delivery
  • Fluency in Arabic language is highly preferable

About Us

Qatar Airways Group has grown from four aircraft to deliver excellence across 12 different businesses coming together as one. We've set trends that others follow and dare to achieve what's never been done before. Every person contributes to our proud story of spectacular growth and determination. Join us to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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