Operations Manager, Retail Banking

7 days ago

Manama, Manama, Bahrain Source Point Staffing Full time

About the Role

We are seeking a highly skilled Operations Manager to join our team. The successful candidate will oversee the efficient operation of a small/medium/large branch office, ensuring that operational functions are completed and properly performed by branch staff.

Key Responsibilities:

  • Supervise and lead branch team to provide members with the full range of Navy Federal Credit Union products and services, including lending products and depository accounts.
  • Assist the Manager in monitoring cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits.
  • Manage staff to ensure vault opening, closing, and balancing procedures are completed.
  • Participate in outside marketing and promotional activities for members and potential members through financial presentations, local events, and realtor/trade shows and events.
  • Participate in recruiting efforts, on-boarding, and initial training of team members.
  • Participate in budget, purchasing, tracking, and records retention for business expenses.
  • Guide team development for continual growth in technical, soft, and leadership skills.
  • Provide applicable support to ensure the team achieves and maintains product, service, and business goals, including cross-servicing of Navy Federal products and services.
  • Analyze reports and conduct trend analysis to optimize business performance.
  • Ensure compliance with all security, safety, and emergency preparedness procedures.
  • Ensure compliance with all HR-related policies, practices, and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
  • Ensure the team follows, complies with, and regularly reviews all required policies, practices, and procedures.
  • Supervise daily activities.
  • Ensure adequate/skilled staffing; select employees.
  • Establish performance goals and priorities.
  • Prepare, conduct, and review performance appraisals.
  • Develop, mentor, and counsel staff.
  • Provide input and/or prepare budget requirements for Annual Financial Plan (AFP).
  • Ensure section/branch goals and objectives align with division/department strategy.
  • Ensure efficiency of operations.
  • Act as Manager in the incumbent's absence.
  • Perform other duties as assigned.

Qualifications:

  • Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience.
  • Working knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage, and equity loans, savings, and checking accounts.
  • Working knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts.
  • Working knowledge of functions relating to cash and ATM operations.
  • Ability to manage multiple priorities independently and/or in a team environment.
  • Exposure to member/customer service operations.
  • Exposure to mentoring and leading employees.
  • Effective organizational, planning, and time management skills.
  • Effective skill exercising initiative and using good judgment to make sound decisions.
  • Effective skill interacting with staff, management, vendors, and members diplomatically and tactfully.
  • Effective verbal and written communication skills.
  • Effective word processing and spreadsheet software skills.

Benefits:

Navy Federal provides a meaningful career experience, including a culture that is energized, engaged, and committed. We appreciate our teams, who are rewarded with highly competitive pay and generous benefits and perks.

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