Strategic Banking Operations Director
4 days ago
Job Description
Ila Bank seeks a seasoned professional to lead its Retail and Digital Banking Operations. The successful candidate will be responsible for driving the creation of a unified group operations capability, ensuring seamless delivery of organizational change that meets long-term objectives.
Key Responsibilities:
- Lead and develop teams of dedicated professionals to deliver best-in-class banking operations across payments, ATM & Cards, Reconciliation, and customer experience.
- Deploy key performance metrics to drive assessment and improvement of operational capability.
- Identify process needs and remedies to meet business goals and performance objectives, partnering with internal and external stakeholders.
- Improve end-to-end process efficiency and excellence in banking operations, exploring new technologies and automation opportunities.
- Establish, maintain, and revise policies and procedures to enhance internal knowledge base and meet regulatory commitments.
Requirements:
- At least 10 years' experience working in a financial institution, with 5 years of management experience.
- Bachelor's Degree.
- Lean Six Sigma – Green Belt or Black Belt is a plus.
About the Role
This role requires a strategic thinker with excellent leadership and stakeholder management skills. The ideal candidate will have experience in Agile environments and be able to manage current operational tasks while delivering project outcomes to meet fast-growing customer demands.
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