Helpdesk Technical Assistant

2 weeks ago


Manama, Manama, Bahrain Nexcel Computer Solutions Full time
Nexcel Computer Solutions

We are a forward-thinking technology company focused on delivering unparalleled service and support to our clients. Our mission is to empower businesses through innovative technology solutions.

Job Description
  • The IT Helpdesk Administrator will be responsible for providing technical assistance and support to ensure the smooth operation of our IT systems.
Responsibilities
  • Supporting users in the use of computer equipment by provisioning expert advice, training, and resolution of their problems
  • Ensuring incident and problem case logs are handled appropriately and their association with network infrastructure components are reviewed diligently
  • Deploying new installations and upgrading of hardware, identifying faults prior to informing the respective vendors or related IT parties
Qualifications
  • 2+ years of experience in IT helpdesk operations
  • Strong understanding of computer hardware and software
  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment
Benefits
  • Competitive salary and comprehensive benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment


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