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Senior Operations Specialist

2 weeks ago

Manama, Manama, Bahrain VIVA Bahrain Full time

About the Role

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We are seeking a skilled Senior Operations Specialist to join our Emerging Services team. As a key member of the team, you will be responsible for managing and implementing performance management strategies to drive sales, claims, complaints, and support metrics.

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Key Responsibilities:

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  • Conduct gap analysis through listening to sales calls, mystery shopping, gathering findings, and implementing initiatives such as incentives and campaigns to drive improvement.">
  • Collaborate with call center, internal teams, and external teams to resolve customer queries, complaints, and disputes within SLAs.">
  • Design and conduct training for internal and external sales and support teams, monitoring the impact of such training.">
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Requirements

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To succeed in this role, you will need:

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  • A Bachelor's degree in Marketing or any other relevant field.">
  • Minimum 3 years of overall experience in telecom sales and support or customer experience.">
  • Strong analytical and problem-solving skills, with the ability to communicate complex ideas effectively.">
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What We Offer

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As a Senior Operations Specialist at VIVA Bahrain, you will have the opportunity to work with a dynamic team and contribute to the growth and success of our organization. If you are passionate about emerging services and operations, we encourage you to apply for this exciting role.