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Customer Service Representative
2 weeks ago
Job Description:
At Alqattan Accounting Services, we are seeking a highly skilled and experienced Customer Service Representative to join our team as a Front Desk Coordinator.
About the Role:
- Greet and welcome visitors with a professional demeanor, ensuring a positive first impression of the organization.
- Manage a multi-line phone system, efficiently directing calls and taking messages for staff when necessary.
- Maintain the front desk area, ensuring it is organized, clean, and stocked with essential supplies for both staff and visitors.
- Handle visitor inquiries and provide accurate information about services, facilities, and events to enhance customer experience.
- Assist with scheduling appointments and managing calendars to optimize time management for executives and teams.
- Process incoming and outgoing mail and packages, ensuring timely delivery and accurate record-keeping.
- C Coordinate with various departments to facilitate communication and assist in smooth operations within the organization.
- Utilize office management software to maintain visitor logs, track appointments, and manage office inventory effectively.
- Support administrative tasks such as data entry, filing, and document preparation to enhance overall office efficiency.
- Resolve visitor complaints and concerns with professionalism, taking necessary action to ensure satisfaction and uphold company standards.
Requirements:
- Proven experience of at least 2 years in a front desk or customer service role, ideally within a corporate or hospitality setting.
- Familiarity with office management software and proficiency in Microsoft Office Suite to streamline administrative tasks.
- Exceptional interpersonal skills, demonstrating the ability to engage positively with diverse clients and colleagues.
- Strong verbal and written communication skills in English; knowledge of additional languages is a significant advantage.
- Detail-oriented with excellent organizational skills, capable of managing multiple tasks efficiently without compromising quality.
- Proficient in handling cash and processing transactions accurately, ensuring compliance with financial protocols.
- Cultural sensitivity and awareness, particularly in environments that cater to a diverse clientele.
- Flexibility in working hours, including evenings and weekends, to accommodate the needs of the organization.
