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Hotel Service Director
2 weeks ago
We are seeking an exceptional Rooms Division Manager to oversee our Rooms Division operations, ensuring exceptional service and quality for our guests.
Main Responsibilities:- Team Leadership:
- Develop and lead a high-performing team, focusing on excellence and collaboration.
- Recruit, train, and evaluate staff to drive performance improvement.
- Service Delivery:
- Oversee daily operations of Front Office, Housekeeping, and Guest Services.
- Implement quality standards to ensure consistent service delivery.
- Guest Satisfaction:
- Promote guest satisfaction through prompt issue resolution.
- Foster open communication with guests to drive loyalty.
- Performance Analysis:
- Analyze financial data to inform strategic decisions.
- Optimize room revenue through effective revenue management.
- Compliance:
- Maintain compliance with health, safety, and security standards.
- Conduct regular audits to ensure operational excellence.
- Bachelor's degree in Hospitality Management or related field.
- At least 5 years of experience in a similar role.
- Proven leadership and management skills.
- Exceptional communication and problem-solving abilities.
- Proficiency in hotel management software and Microsoft Office.
- Ability to work variable shifts.