
Technical Product Lead
24 hours ago
Pramac, a Generac Company, is driving the evolution to more resilient, efficient, and sustainable energy solutions.
As a Product Engineer at Pramac, you will be responsible for gaining a deep technical understanding of our products and providing a critical interface between internal R&D/engineering and product support teams.
This position will involve taking ownership of understanding, recreating, and performing root cause analysis of field issues, as well as working with design engineering teams to develop, specify, and test product improvements targeted at addressing field quality issues.
Main responsibilities:
- Analyzing product and system-level interactions (electrical/firmware/mechanical) to facilitate diagnosis of issues and creation of test scenarios
- Conducting investigations into field failures of returned products through system-level testing and circuit board debugging
- Setting up lab test environments to replicate field issues; using electronic test and measurement equipment to quantify, diagnose and document root causes
- Supporting hardware and firmware development teams in developing solutions to field issues and defining new product features and requirements
- Participating in validation/verification testing efforts around design changes and new features/products
- Analyzing fleet data to better understand the scope of field issues
- Mentoring and training less experienced engineers and other field service personnel
- Creating and reviewing both internal and external product documentation, including specifications and datasheets, diagnostic manuals and flow-charts, one-line diagrams and schematics
- Serving as a point of escalation for technical support and applications engineers
- Providing remote support for field troubleshooting efforts
- Occasionally performing on-site troubleshooting, diagnosis, and repair
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Technical Product Development Lead
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Head of product – partner products
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