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Sales and Customer Engagement Representative
2 weeks ago
Job Role:
The primary objective of this role is to engage with customers through incoming and outgoing calls. The focus is on delivering exceptional sales and customer service.
This position requires a self-motivated individual with high levels of energy and drive. Strong communication skills are essential to maintain good rapport with customers over the phone.
- Respond promptly to all calls within 2 rings
- Convey a positive tone of voice in all interactions
- Foster strong relationships with customers by addressing their queries and requests effectively
- Sell, upsell, and cross-sell various products and services to customers
- Ensure clear alignment and clarification of next steps and requirements with customers before the end of each call
- Maintain accurate records through data entry and filing documentation
Required Skills and Qualifications:
To excel in this role, the ideal candidate should possess:
- A minimum of high school certification
- Prior work experience and a diploma are highly preferred
- Excellent communication skills
- Demonstrated selling abilities
- A positive attitude and teamwork ethos
- Exceptional written and oral communication skills
- Strong English language proficiency
- A thorough understanding of the services offered
- Proficiency in Microsoft Office Products
Working Conditions:
This role involves working 40 hours a week with rotating shifts. Occasional weekend and evening work may be required.