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2 weeks ago
This role requires promoting teamwork and quality service through daily communication within your department and with other departments, interacting with guests, vendors, media, and other contacts as needed, performing duties assigned by the DOSM, especially in their absence, completing productivity reports for corporate and meetings accounts, negotiating and contracting with existing and new corporate accounts, managing an assigned portfolio, negotiating food and beverage prices, function space, and hotel services for meetings and events within departmental guidelines.
- Achieving monthly telemarketing and field sales targets (minimum 30 calls each).
- Monitoring budgets and promoting hotel products and services to increase revenue.
- Enhancing guest experience through information sharing, email campaigns, FAM trips, and site inspections.
- Conducting site inspections for corporate, wholesalers, and meetings and events clients.
You will assist in pre-event planning, including meeting room setup, menu planning, decoration, and logistics, coordinate all meeting and event details, including setup, audiovisuals, menus, transportation, billing, and VIP services, handling administrative tasks related to group and meeting bookings as per the Meetings Excellence program.
You will meet daily with meeting planners to review events, consumption, billing, and estimates, plan and conduct pre- and post-event meetings to improve guest experience, act on guest satisfaction surveys to enhance services, attending to guest requests promptly and accurately, resolving complaints as needed.
You will develop the hotel's reputation within the local community, coordinating safety and security measures for smooth meeting operations, advising clients on environmentally friendly meeting options.
