
Insurance Product Specialist
2 days ago
Welcome to RESO
We are part of the Gulf Insurance Group (GIG), the largest regional composite insurer in the Middle East and North Africa. Our presence spans 13 markets, where we strive to offer customized insurance solutions tailored to the unique needs of our customers.
Our Objective:
To supply expert advice on Personal Lines Insurance products, ensuring seamless customer experiences while adhering to company guidelines.
Main Responsibilities:
- Engage with customers through phone calls, demonstrating exceptional communication skills and adherence to customer service expectations.
- Supply precise product information regarding Personal Lines Insurance offerings, strictly adhering to company policies.
- Regularly assess performance, incorporating constructive feedback to continually enhance the quality of customer interactions.
- Employ stringent quality standards to collect accurate customer data for quotes, policy updates, and renewals.
- Foster a strong brand image by consistently promoting RESO's products and services.
- Identify and refer complex cases exceeding individual authority levels to appropriate supervisors.
- Nurture and maintain partnerships with essential stakeholders as required.
- Accomplish assigned campaign objectives, prioritizing the delivery of superior services to clients.
- Comply with allocated shifts as directed by management, contributing to team collaboration and covering unexpected shortages.
- Complete additional tasks as necessary to ensure uninterrupted customer service.
- Earn daily sales targets for incoming and outgoing calls, effectively interacting with potential customers.
Operational & Technical Duties:
- Undertake underwriting responsibilities for Personal Lines products within authorized authority limits, following established protocols and management guidelines.
- Satisfy specified sales goals and performance metrics for inbound and outbound calls set by management.
Minimum Qualifications:
- Proven track record in telephone sales (inbound and outbound) with a minimum of 1 year experience, averaging 100 calls per day.
- Secondary education or equivalent.
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