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Sales and Customer Experience Specialist
3 weeks ago
At RESO, we are committed to delivering exceptional customer experiences. As a Sales and Customer Experience Specialist, you will play a vital role in achieving this goal.
Job DescriptionWe are seeking a highly motivated and skilled individual to join our team as a Sales and Customer Experience Specialist. In this role, you will be responsible for welcoming customers with a friendly demeanor, offering product information, and assisting them in finding items. You will also understand and promote current sales, promotions, and loyalty programs to enhance the customer experience and drive sales.
You will maintain a clean, organized, and visually appealing sales floor, including restocking shelves, arranging displays, and ensuring product areas meet merchandising standards. Additionally, you will answer customer inquiries regarding products, store policies, and services, providing knowledgeable and helpful responses to enhance satisfaction.
Operating the point-of-sale (POS) system, processing payments, handling returns, and managing customer transactions efficiently and accurately is also an essential part of this role. You will assist in inventory management tasks, including receiving shipments, conducting stock counts, and reporting low stock or product discrepancies to management.
In collaboration with fellow team members, you will support loss prevention efforts by monitoring the sales floor, reporting suspicious activity, and following security policies. Your contributions will help us achieve sales targets, meet store goals, and contribute to a positive team environment.
Key Responsibilities- Welcome customers with a friendly demeanor and provide excellent customer service
- Offer product information and assist customers in finding items
- Understand and promote current sales, promotions, and loyalty programs
- Maintain a clean, organized, and visually appealing sales floor
- Operate the POS system, process payments, handle returns, and manage customer transactions
- Assist in inventory management tasks, including receiving shipments and conducting stock counts
- Support loss prevention efforts by monitoring the sales floor and reporting suspicious activity
As a Sales and Customer Experience Specialist at RESO, you will have the opportunity to work in a dynamic and fast-paced environment, where no two days are the same. If you are a motivated and skilled individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
