Learning Experience Operations Specialist
3 days ago
At General Assembly, we've been transforming careers since 2011 through pioneering, experiential education in today's most in-demand skills.
We've been featured in The Economist, Wired, and The New York Times for our innovative approach to training in web development, data, design, marketing, and more, both online and at campuses across multiple countries.
Our global professional community boasts over 95,000 full- and part-time alumni - and counting.
In addition to fostering career growth for individuals, we help employers cultivate top diverse tech talent and spur innovation by transforming their teams through strategic learning.
More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs.
We've also been recognized as one of Deloitte's Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.
About This RoleThis is a one-year contract position responsible for student and course operations, seeking process efficiencies on campus.
You'll drive a positive learning experience for all incoming students and streamline student onboarding processes.
Responsibilities- Building and managing Student Experience strategy and acting as the SE representative for your campus.
- Owning and iterating upon current student onboarding (welcome email, course trackers, Slack, Github Enterprise, etc).
- Collecting student data pre-course and sharing results with the Instructor Management team.
- Cultivating meaningful, honest relationships with each cohort or program.
- Developing a deep understanding of all GA Education Product lines.
- Helping facilitate student orientation, including scheduling and sending event reminders.
- Offboarding students by sending certificates of completion to graduated students.
- Observing instruction and providing coaching to students, addressing issues and supporting continuous growth of classroom culture.
- Supporting instructor hiring and management-related processes.
- At least 2 years of work experience in a customer service role.
- Highly organized.
- Great written and verbal communication skills.
- Tech and system savvy; familiar with Google Suite.
- Strong interpersonal skills for handling difficult conversations.
- Fluency in English & Arabic.
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