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Customer Service Representative

3 weeks ago

Manama, Manama, Bahrain beBee Careers Full time

**Customer Service Representative**

We are seeking a highly skilled Customer Service Representative to provide exceptional customer care support via telephone. The primary goal is to ensure customer satisfaction by addressing inquiries, resolving issues, and providing relevant information. Key responsibilities include:

  • Providing efficient and accurate telephone support to customers regarding their inquiries and service appointments.
  • Updating the CRM database with customer information to ensure accurate records.
  • Engaging in cross-selling and up-selling activities for our services and products.
  • Meeting individual targets set by the department to contribute to overall business objectives.

The ideal candidate will possess excellent verbal and written communication skills, strong customer service and problem-solving abilities, and proficiency in using CRM software. Additionally, they should be able to maintain confidentiality and handle sensitive customer information with discretion.

**Key Skills and Qualifications:**

  • Excellent verbal and written communication skills
  • Strong customer service and problem-solving abilities
  • Proficient in using CRM software
  • Ability to maintain confidentiality and handle sensitive customer information