Health Information Manager
5 days ago
About Telstra Health Pty
Telstra Health is a leading provider of software applications and platforms that connect health information, patients, and providers.
Our solutions cater to the pharmacy, public and private hospital, primary care, diagnostic, Indigenous health, and aged, disability and community care sectors in Australia, the Middle East, Canada, and the UK.
We are committed to creating an environment that's inclusive and supportive, encouraging Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.
Job Description
This international role will be responsible for operationalising Power Health's RCM services. The successful candidate will lead the development and delivery of world-class Billing, Administration, Clinical Coding, and Clinical Documentation Improvement processes and systems for our clients.
The role will provide leadership to develop a highly functioning, highly engaged team in all RCM locations.
Key Responsibilities
- Support the successful implementation and ongoing management of Clinical Documentation and insurance-related workstreams of all RCM Services projects domestically and internationally.
- Create, educate on, and implement work processes that support excellence in Clinical Documentation Improvement and all insurance-related processes.
- Conduct business analysis, documenting current & future state business processes, functional and non-functional requirements, user stories, acceptance criteria, Use Cases, requirements traceability, business rules, test planning, and test cases.
- Develop systems of quality control and reporting that provide continuous feedback on the performance of client and Power Health/Telstra Health staff; operational processes and system performance.
- Assess and tailor education for Clinical Coders, Clinical Documentation Specialists, client staff as appropriate to RCM.
- Manage day-to-day activities of RCM Clinical Coding and Clinical Documentation Specialist staff.
- Lead a team to create a highly effective and enjoyable work culture for all staff, recognising cultural sensitivities in an international team.
- Establish channels for communication between clinical staff, the Clinical Coding and Clinical Documentation Specialist, and insurance-related teams.
- Develop positive key client relationships and act as a representative of the RCM Leadership team in the absence of more senior personnel.
What You Can Expect
- To operationalise RCM new business, developing systems of quality control and reporting, including relevant KPIs and performance metrics.
- To assist with building a high-performing Clinical Documentation Improvement and Insurance-related teams.
- On-time and on-budget project delivery.
- Continual improvement – identification of opportunities for process and performance improvement.
About You
- Bachelor's/Masters Degree in Health Information Management or healthcare-related discipline OR Industry relevant certification e.g. Diploma/Bachelor of Nursing, HIMAA recognised Clinical Coding certification and/or Clinical Documentation Specialist certification.
- Training Delivery certification (Desirable).
- Extensive experience in Clinical Documentation Improvement and insurance processes related to the above functions.
- Extensive use of Patient Administration Systems, including the ability to learn and operate new systems quickly.
- Proven stakeholder management skills to build partnerships with internal and external stakeholders in a matrix operating environment.
- Previous experience in change management, end-user training, and go-live support.
- Proven management and delivery of multiple projects under tight timeframes and often changing priorities.
- Extensive communication skills both written and verbal, focusing on identifying gaps, analyzing data to find the source of the gap, observing processes, communicating with the related staff to close the gaps identified.
- Experience in working with Clinical Coding teams.
- Proficient in MS Word and Excel.
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