Open Source Technical Support Professional

14 hours ago


Manama, Manama, Bahrain RESO Full time
Senior Technical Support Role for Linux Experts

As a Senior Technical Support Engineer - Linux, you will play a key role in delivering exceptional technical support to our customers using Ubuntu and open-source products.

About RESO

RESO is a leading provider of open-source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough initiatives such as public cloud, data science, AI, engineering innovation, and IoT.

Key Responsibilities
  • Providing technical support on the full technical stack at RESO, across cloud, desktop, and IoT.
  • Supporting employees remotely from your home office.
  • Taking ownership of new cases and ensuring they are handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction.
Requirements
  • Exceptional academic track record from high school and university.
  • Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path.
  • Confidence to respectfully speak up, exchange feedback, and share ideas without hesitation.
  • Track record of exceeding expectations to achieve outstanding results.
  • Experience with Linux troubleshooting, collecting logs and stack traces, fine-tuning by editing configuration files.
  • Knowledge or hands-on experience in 2 or more of: Linux server administration, programming fundamentals, networking, virtualization/cloud computing concepts.
  • Ability to learn quickly, thrive on change, and handle the pressure of a customer-facing job.
  • Strong written and verbal English communication skills.
  • Appreciative of diversity, polite, and effective in a multi-cultural, multi-national organization.
Nice-to-Have Skills
  • Experience supporting virtualized environments (KVM, Virtual Box, VMWare).
  • Experience with other open-source desktop technologies.
  • Active contribution to open-source projects/forum/code.


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