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Guest Services Manager

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Manama, Manama, Bahrain Rotana Hotels Full time
Job Overview

In this pivotal role as a Guest Services Manager, you will play a critical part in ensuring that every guest has a memorable experience at our hotel. Your primary responsibilities will include:

  • Scheduling and managing room bookings, including processing reservations, cancellations, and modifications.
  • Communicating effectively with guests, colleagues, and external partners to ensure seamless service delivery.
  • Collaborating with the Reservations Team to maintain accurate records and resolve any issues promptly.
  • Providing exceptional customer service, responding to queries, and resolving complaints efficiently.
  • Maintaining up-to-date knowledge of hotel services, amenities, and promotions to offer personalized recommendations to guests.