Contact Centre Sales and Service Professional

5 days ago


Manama, Manama, Bahrain RESO Full time
Job Description

The Contact Centre Sales and Service Professional is a key role within RESO, responsible for delivering exceptional customer service and sales experiences to clients through various communication channels. The successful candidate will possess strong interpersonal skills, be able to work in a fast-paced environment, and have a passion for providing solutions that meet the needs of our customers.

Duties and Responsibilities
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  • Answer all incoming calls within 2 rings, maintaining a cordial and positive tone of voice.">
  • Focus on meeting the needs of customers, addressing their queries, and providing tailored solutions to their requests.">
  • Sell, up-sell, and cross-sell various products and services to customers, ensuring alignment with their requirements.">
  • Ensure accurate data entry, filing, and documentation management, as well as updating information to maintain precise records.

Essential Qualifications and Skills
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  • A minimum of high school certification, with a diploma and relevant work experience preferred.">
  • Strong communication and selling skills, with excellent written and oral communication abilities.">
  • Proficiency in English language, with a good understanding of RESO's services.">
  • Highly computer literate, particularly in Microsoft Office products.

Working Conditions
The Contact Centre Sales and Service Professional will work normal hours of 40 hours per week, with rotating shifts. Occasional weekend and/or evening work may be required.

About RESO
RESO is a dynamic organization committed to delivering exceptional customer experiences. As a member of our team, you will have the opportunity to contribute to our mission while developing your skills and career.

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