Store Administration Specialist

2 weeks ago

Manama, Manama, Bahrain Alabbar Enterprises & ANOTHER Full time

Alabbar Enterprises & ANOTHER is a UAE-based retail group that represents well-established brands across various industries. As a dynamic entity, we bring international and homegrown brands together to deliver exceptional retail experiences.

We are guided by our core values of distinction, moments, growth, and positivity. Our vision is to expand our presence locally and internationally while maintaining the highest standards of retail excellence.

Job Summary:

The Store Administrator plays a pivotal role in providing advanced administrative support and performing a wide range of duties. These responsibilities include clerical tasks, inventory management, obtaining mall permissions, maintaining store SOP files, tracking employee and municipality records, and supporting the store manager with document renewals.

This position requires excellent communication skills, collaboration, and prioritization to maximize store standards and support the store Management team. A high level of integrity is essential, as this role may involve sensitive information.

Key Responsibilities:

  1. Telephone Communication:
  • Answering internal and external calls according to the store's standard protocol.
  • Promptly handling phone inquiries regarding store location, timings, promotions, items, services, and events.
  • Redirecting further inquiries to the relevant person via email or phone.
Department Coordination:
  • Preparing request forms based on supervisor/ASM input and sending them out for completion.
  • Following up on the status of these requests.
Presentations and Reports:
  • Preparing presentations and reports as required, adhering to high quality standards.
  • Ensuring timely receipt and processing of all communication.
Record Keeping:
  • Maintaining accurate and organized records and correspondence.
  • Ensuring immediate retrieval of necessary documents.
Customer Relations:
  • Maintaining harmonious relationships with internal and external customers.
SOP File Maintenance:
  • Upkeep of store SOP files and regular updates.
Inventory Management:
  • Managing related inventory records at the store.
  • Verifying and acknowledging physical inventory document files.
Stock Requests and Transfers:
  • Assisting with the store incoming/outgoing inventory process using LS Retail/Navision.
  • Coordinating store stock requests and transfers.
Customer Service:
  • Providing assistance as a customer service representative when needed.

Requirements:

  • Bachelor's degree in a relevant field.
  • 2-3 years of experience in a similar role.

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