Telemarketing Agent

4 days ago

Manama, Manama, Bahrain RESO Full time
Job Overview

The Telemarketing Agent position at RESO involves engaging with customers over the phone to promote our products and services.

Main Responsibilities:

  1. Cold Calling Strategies: Develop and implement effective cold calling techniques to identify potential customers.
  2. Sales Engagement: Build relationships with customers to persuade them to purchase our products or services.
  3. Lead Identification: Identify and capture leads from various sources, including referrals and lead generation activities.
  4. Data Conversion: Convert data insights into qualified leads and conduct sales calls.

Key Duties:

  1. Serving Customers: Provide excellent customer service by engaging with customers via telephone to sell products.
  2. Contacting Prospects: Reach out to individuals by phone to solicit sales for our products or services.
  3. Product Recommendations: Provide recommendations on product changes, services, and policies based on market developments and results analysis.
  4. Customer Complaint Resolution: Investigate customer complaints, develop solutions, and prepare reports for management consideration.
  5. Professional Development: Maintain professional knowledge by attending workshops, reviewing industry publications, establishing networks, and participating in professional organizations.
  6. Market Research: Conduct client or market surveys, documenting sale or service details.
  7. Sales Presentations: Deliver prepared sales talks using scripted materials to promote our products or services.
  8. Product Explanation: Clearly explain product features, prices, and answer customer inquiries.
  9. Record Keeping: Maintain accurate records of contacts, accounts, and orders within our company's system.
  10. Customer Information: Gather customer information such as name, address, and payment method, entering orders into computers.
  11. Lead Acquisition: Obtain names and phone numbers of potential customers from legitimate sources like referrals, cold calling, and other means.
  12. Support Functions: Assist the line manager by completing tasks assigned when necessary.

Essential Qualifications:

  1. Minimum Education: High school certification is required.
  2. Preferrred Qualification: Diploma and relevant work experience are desirable.
  3. Strong Communication Skills: Effective verbal and written communication is essential.
  4. Selling Skills: Strong selling abilities are crucial for success in this role.
  5. Positive Attitude: A positive attitude, teamwork ethos, and ability to persuade others are vital.
  6. Computer Literacy: Proficiency in Microsoft Office Products is necessary.
  7. Customer Understanding: Good understanding of the services offered is essential.
  8. Persuasion and Empathy: Ability to persuade others and give full attention to customers' needs is critical.

Working Conditions:

Normal working hours are 40 hours per week. The role may involve rotating shifts, occasional weekend work, and/or evening work.

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