
Customer Service Representative
3 days ago
Brief Overview:
The Telemarketing Agent is a key role within the RESO organization, responsible for engaging with customers through phone calls to promote products or services.
Main Responsibilities:
- Cold Calling Techniques: Utilize effective cold calling strategies to identify potential customers and initiate conversations.
- Sales Persuasion: Employ persuasive skills to encourage customers to purchase products or services.
- Lead Generation: Identify and capture leads from various sources, including referrals and lead generation activities.
- Data Analysis: Contribute to data analysis efforts, converting insights into qualified leads and conducting sales calls.
Key Duties:
- Serving Customers: Engage with customers via telephone to sell products and provide excellent customer service.
- Contacting Prospects: Reach out to individuals by phone to solicit sales for goods or services.
- Product Recommendations: Provide recommendations on product changes, services, and policies based on market developments and results analysis.
- Customer Complaint Resolution: Investigate customer complaints, develop solutions, and prepare reports for management consideration.
- Professional Development: Maintain professional knowledge by attending workshops, reviewing industry publications, establishing networks, and participating in professional organizations.
- Market Research: Conduct client or market surveys, documenting sale or service details.
- Sales Presentations: Deliver prepared sales talks using scripted materials to promote products or services.
- Product Explanation: Clearly explain product features, prices, and answer customer inquiries.
- Record Keeping: Maintain accurate records of contacts, accounts, and orders within the company's system.
- Customer Information: Gather customer information such as name, address, and payment method, entering orders into computers.
- Lead Acquisition: Obtain names and phone numbers of potential customers from legitimate sources like referrals, cold calling, and other means.
- Support Functions: Assist the line manager by completing tasks assigned when necessary.
Essential Qualifications:
- Minimum Education: High school certification is required.
- Preferrred Qualification: Diploma and relevant work experience are desirable.
- Strong Communication Skills: Effective verbal and written communication is essential.
- Selling Skills: Strong selling abilities are crucial for success in this role.
- Positive Attitude: A positive attitude, teamwork ethos, and ability to persuade others are vital.
- Computer Literacy: Proficiency in Microsoft Office Products is necessary.
- Customer Understanding: Good understanding of the services offered is essential.
- Persuasion and Empathy: Ability to persuade others and give full attention to customers' needs is critical.
Working Conditions:
Normal working hours are 40 hours per week. The role may involve rotating shifts, occasional weekend work, and/or evening work.
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