Collection and Customer Service Expert

2 weeks ago


Manama, Manama, Bahrain beBeeCustomerService Full time

Collection and Customer Service Representative

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This role involves managing overdue payments and providing a welcoming experience to new customers through assisted welcome calls.

\Main Responsibilities:\
  1. \
  2. Collect overdue payments from customers via outbound calls.\
  3. Offer friendly welcome calls to new customers, guiding them through services and payment setup.\
  4. Maintain accurate records of customer interactions and collection efforts in the database.\
  5. Resolve customer inquiries and issues related to their accounts or collections.\
  6. Develop effective strategies to improve recovery rates.\
  7. Send loan collection cases to court when necessary, following company policies and legal guidelines.\
  8. Collaborate with other departments to enhance service delivery.\
  9. Monitor and report on collection performance metrics.\
    1. \

Required Skills and Qualifications:

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  • \
  • Negotiation and conflict resolution skills.\
  • Knowledge of collection regulations and compliance standards.\
  • Familiarity with products and services offered by Zain-Bahrain.\
  • Ability to work with databases and customer management software.\
  • Strong organizational skills and attention to detail.\
    • \

Benefits:

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The ideal candidate will have a Bachelor's degree in Finance, Business Administration, or relevant field, with 0-2 years' experience.

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This is an excellent opportunity to build a successful career in customer service and collections.

\

Zain-Bahrain prioritizes delivering exceptional customer experiences and is committed to helping employees grow professionally.

\

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