Collection and Customer Service Expert
2 weeks ago
Collection and Customer Service Representative
\This role involves managing overdue payments and providing a welcoming experience to new customers through assisted welcome calls.
\Main Responsibilities:\- \
- Collect overdue payments from customers via outbound calls.\
- Offer friendly welcome calls to new customers, guiding them through services and payment setup.\
- Maintain accurate records of customer interactions and collection efforts in the database.\
- Resolve customer inquiries and issues related to their accounts or collections.\
- Develop effective strategies to improve recovery rates.\
- Send loan collection cases to court when necessary, following company policies and legal guidelines.\
- Collaborate with other departments to enhance service delivery.\
- Monitor and report on collection performance metrics.\
- \
Required Skills and Qualifications:
\- \
- Negotiation and conflict resolution skills.\
- Knowledge of collection regulations and compliance standards.\
- Familiarity with products and services offered by Zain-Bahrain.\
- Ability to work with databases and customer management software.\
- Strong organizational skills and attention to detail.\
- \
Benefits:
\The ideal candidate will have a Bachelor's degree in Finance, Business Administration, or relevant field, with 0-2 years' experience.
\This is an excellent opportunity to build a successful career in customer service and collections.
\Zain-Bahrain prioritizes delivering exceptional customer experiences and is committed to helping employees grow professionally.
\-
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