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Resolutions Consultant

1 week ago

Manama, Manama, Bahrain RESO Full time
Key Responsibilities

The IT Support L1 professional will be responsible for:

  • Handling service desk calls and responding to customer inquiries in a timely and professional manner.
  • Resolving reported problems remotely as first-level or second-level support and providing guidance to callers' inquiries.
  • Maintaining accurate log entries of incidents and requests, including details of escalation procedures.
  • Preparing daily/weekly/monthly service desk reports for management review, highlighting key performance indicators and areas for improvement.