Call center agent

7 days ago


Manama, Manama, Bahrain SWATX Full time
Call Center Agent

Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.

Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.

Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.

Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.

Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.

Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.

Requirements:

  • High school diploma or equivalent is required; a degree in a related field is a plus
  • Prior experience in a customer service or call center role is preferred
  • Strong communication skills, both verbal and written
  • Ability to handle stressful situations and manage customer expectations effectively
  • Proficient in using computer systems and CRM software
  • Fluency in Arabic is preferred; knowledge of English is an advantage
Seniority Level
  • Entry level
Employment Type
  • Full-time
Job Function
  • Information Technology
Industries
  • IT Services and IT Consulting
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