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Front Desk Associate
2 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Front Desk Associate. In this role, you will be responsible for delivering exceptional guest service and ensuring that our guests have an excellent experience during their stay.
Key responsibilities include:
- Providing wake-up calls as requested by guests
- Informing guests about their stay conditions
- Forwarding messages and relevant information to other departments
- Optimizing occupancy rate, average price per room, and turnover for our hotels
- Performing miscellaneous job-related duties as assigned
As a Front Desk Associate, you will be the first point of contact for our guests and will play a critical role in ensuring that they have a positive experience at our hotel. This includes providing excellent communication skills, being proactive in resolving guest complaints, and following up with guests to ensure that their needs are met.
To achieve this, you will need to:
- Know our hotel services and encourage guests to use them during their stay
- Understand our pricing policy and communicate it clearly to guests
- Listen to guest requests and strive to respond quickly
- Follow up on guest requests and offer alternative solutions if needed