Dining Service Coordinator

2 days ago


Manama, Manama, Bahrain Domo Ventures W.L.L. Full time

We are seeking a highly organized and attentive Guest Experience Specialist to serve as the first point of contact for our guests at Domo Ventures W.L.L.

Responsibilities

  1. Greet guests in a warm and welcoming manner, setting the tone for an exceptional dining experience.
  2. Collaborate with other staff members to ensure seamless communication and efficient service, informing them of client bookings, needs, requests, and special events.
  3. Foster a positive atmosphere by adhering to the restaurant's Reception Sequence of Service.
  4. Create accurate client bookings for tables, ensuring they are set before clients' arrival, and maintain an updated floor plan to maximize bookings.
  5. Manage the front desk, handling incoming calls, greeting, and attending to customers while upholding restaurant standards.
  6. Keep guests informed about table availability and direct them to their seats.
  7. Work closely with other restaurant staff and management to effectively address customer complaints and concerns in a timely manner.
  8. Monitor and respond to emails, drawing attention to important messages when necessary.
  9. Optimize reservations to maximize covers and process all reservation inquiries via telephone or booking system.
  10. Confirm large group reservations with the Manager on duty before accepting the reservation.
  11. Verify next-day reservations by phone and assign the correct tag on the booking system.
  12. Retrieve information on reservation availability from the system.
  13. Update existing reservations, including cancellations and amendments.
  14. Maintain impeccable appearance, adhering to the restaurant's standards of personal presentation.
  15. Timely communicate guest information, such as reservation notes, birthdays, allergies, and special comments, to the Manager on duty.
  16. Report any security concerns to the Manager on duty.

Requirements and Skills

  1. Prior experience as a Hostess is required.
  2. Able to work varied shifts, including holidays, weekends, and evenings.


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