Front Service Coordinator

5 days ago


Manama, Manama, Bahrain RESO Full time
Job Overview
At RESO, we are committed to delivering exceptional service and ensuring our guests have a memorable experience. As a Front Server at Sheraton Bahrain Hotel, you will play a vital role in leading our team to provide outstanding service.

Key Responsibilities
• Inspect grooming and attire of staff, addressing any deficiencies to maintain a professional image.
• Complete opening and closing duties, including setting up supplies, cleaning equipment, and locking doors to ensure a secure environment.
• Monitor storage areas for organization, use of First-In-First-Out (FIFO), and cleanliness to maintain inventory control.
• Conduct scheduled inventories and requisition necessary supplies to prevent stockouts and overstocking.
• Oversee dining rooms to ensure seating availability, efficient service, safety, and well-being of guests.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees, while serving as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Adhere to company and safety policies, reporting accidents, injuries, and unsafe work conditions to manager, and completing required safety training and certifications.
• Maintain uniform and personal appearance, adhering to high standards of professionalism.

Requirements
• Collaborate with colleagues to create a positive and productive work environment.
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Foster open communication and feedback among team members to drive continuous improvement.
• Uphold RESO's values and culture, demonstrating a commitment to excellence and guest satisfaction.
• Demonstrate adaptability and flexibility in a fast-paced environment.
• Possess strong leadership and problem-solving skills, with the ability to make sound decisions under pressure.

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