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Hospitality Professional
1 week ago
We are seeking a dedicated Hospitality Professional to join our F&B team at RESO. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring a seamless dining experience for our guests.
Main Responsibilities:
- Provide top-notch customer service, responding to guest inquiries, and addressing any issues promptly and professionally.
- Develop strong relationships with guests by actively listening to their needs, making recommendations, and providing personalized service.
- Collaborate with the kitchen team to ensure efficient delivery of meals and drinks, maintaining a high level of service quality.
- Manage cash and card transactions accurately and efficiently, processing payments and issuing receipts as needed.
- Maintain a clean and tidy dining area, adhering to all health & safety, food safety, and hygiene regulations.
- Support the team during opening and closure procedures, taking reservations when necessary, and monitoring operating supplies and equipment to minimize costs.
- Continuously evaluate and improve Food and Beverage orders to consistently deliver high-quality standards.
The successful candidate will possess excellent communication, interpersonal, and problem-solving skills, with a strong ability to work effectively within a team environment. We value individuals who embody our brand's service culture and can demonstrate exceptional service delivery, efficiency, complaint resolution, teamwork, flexibility, reliability, positive body language, and a 'can-do' attitude.
