Key Retail Operations Manager

4 days ago

Manama, Manama, Bahrain Gulf Marketing Group Full time

Company Overview

Gulf Marketing Group (GMG) is a leading global well-being company with a portfolio of international and home-grown brands across various sectors. Its vision is to inspire people to win in ways that make the world better.

GMG's investments span four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a respected global company affiliated with successful and respected brands in the well-being sector.

Job Description

The Store Supervisor plays a crucial role in driving sales through the performance and development of the Store Sales team. This position ensures exceptional operational, commercial, and customer service standards are delivered.

Core Responsibilities:

  • Supports delivering store annual sales targets.
  • Assists in maintaining proper coverage and schedule to ensure high levels of customer service.
  • Conducts store operations audits to ensure compliance with required store standard operating policies.
  • Oversees after-sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.
  • Ensures customer needs are met, complaints are resolved, and customer service provided is exceptional; identifies current and future customer requirements by establishing rapport with potential and existing customers.
  • Ensures visual merchandising standards are achieved and products are displayed in accordance with brand policy.
  • Ensures promotions and pricing are accurate and in tune with company standards and policies.
  • Generates and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections.
  • Submits daily invoices and sales recap to Finance.
  • Executes store operations including cash handling, inventory taking, and record keeping in line with company's standard operating procedures.
  • Maintains proper loss prevention standards and ensures compliance with cash handling, fraud, and theft of products.
  • Manages inventory such as in-bound movement of goods, receiving, stocking, restocking, transfers, and managing inventory discrepancies.
  • Ensures the interior and exterior of the store are clean and maintained to company and brand standards.
  • Directs the team to follow standard operating procedures and store appearance standards.
  • Carrries out the duties of a cashier (as required).

People Management

Defines goals and key performance indicators for each member of the team and ensures effective implementation of GMG's performance management process.

Develops talent within the team by providing guidance, mentoring, and coaching to achieve defined goals.

Drives a culture of feedback and coaching in the Business Unit/Department by providing feedback on an ongoing basis, identifying development needs, and coaching employees on areas of improvement.

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