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Technical Help Desk Professional

2 weeks ago

Manama, Manama, Bahrain Nexcel Computer Solutions Full time

Responsibilities:

The successful candidate will have the following responsibilities:

  • Provide technical support to employees via phone, email, and in-person
  • Troubleshoot hardware and software issues, including network connectivity problems and printer malfunctions
  • Install and configure new computer systems and software applications
  • Maintain and upgrade existing computer systems and software applications
  • Develop and implement policies and procedures for IT operations
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

To be successful in this role, you will need to have the following qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 10+ years of experience in IT support or a related field
  • Strong knowledge of Windows Servers, Exchange online, SharePoint Online, Active directory 2019, Azure Active directory, Altero Backup, Antivirus, Cloud Telephony System, Cisco Switches, Routers & Firewalls, AWS Cloud solutions, Office 365, Group policy management & Hyper-V
  • Excellent communication and problem-solving skills
  • Able to work independently and as part of a team