Service Excellence Coordinator
3 days ago
Domo Ventures W.L.L. is seeking a dedicated and customer-focused individual to fill the role of Guest Relations Manager. As a key member of our team, you will be responsible for delivering exceptional guest experiences and promoting a positive reputation for our company.
Key Accountabilities
- To provide exceptional guest experiences through proactive identification and resolution of guest concerns, and to develop initiatives to consistently exceed guest expectations.
- To foster a collaborative team environment that promotes growth and excellence, and to provide effective leadership and mentorship to staff.
- To solicit and analyze guest feedback to identify trends and opportunities for continuous improvement, and to ensure that all touchpoints of the guest journey meet the highest standards of quality.
- To deliver personalized attention to VIP guests and to set the tone for a positive experience, building strong relationships and loyalty.
Requirements
- Bachelor of Science in Hospitality and Hotel Administration or related field.
- Excellent communication and interpersonal skills with ability to build strong relationships and work effectively in a team environment.
- Strong problem-solving skills with proactive approach to challenges and ability to think creatively.
- Commitment to delivering exceptional customer service and achieving high levels of customer satisfaction.
- High level of attention to detail and commitment to quality service with ability to prioritize multiple tasks and deadlines.
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