Global Field Service Operations Coordinator

3 days ago


Manama, Manama, Bahrain RESO Full time
Company Overview
Elliott is a global leader in the design, manufacture, and service of critical rotating equipment. Our customers choose us for our precision engineering, extraordinary reliability, and unparalleled service.

Job Description
We are seeking a highly organized and proactive Field Service Dispatcher to join our team in Bahrain, Saudi Arabia, or UAE Office. This role provides dedicated support to the Field Service Organization and our customers, ensuring the smooth execution of field service operations worldwide. The primary goals include meeting assignment deadlines through on-time mobilization of personnel, coordinating all-round travel logistics, and fulfilling customer requirements for personnel documentation to ensure seamless site access. Working under the direction of the Supervisor Travel & Assignments and in close collaboration with Field Service Operational Management, the Field Service Dispatcher plays a critical role in ensuring compliance, coordination, and effective communication. Key responsibilities include tracking and managing field service assignments to ensure timely mobilization of personnel and adherence to deadlines. Additionally, the successful candidate will coordinate manpower and resource logistics, including all-round travel arrangements for individuals and large groups. They will also handle and manage posted workers documentation for customer site access, including work permits, visas, and other required compliance measures. Furthermore, they will ensure compliance with legal immigration requirements worldwide, including timely coordination and management of visas and work permits. The ideal candidate will administer HSE, QA, and HR documentation via portals, ensuring effective document administration for compliance purposes. They will plan and oversee the renewal and validity of personnel documentation, ensuring proactive tracking, reviewing, and planning. Also, they will assist in resources scheduling and planning to optimize field service operations. Effective communication with field personnel and management, primarily through remote channels, is essential. Moreover, the Field Service Dispatcher will ensure alignment with customer requirements, including detailed preparation and coordination of documentation for site access.

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