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Strategic Client Growth Manager

2 weeks ago

Manama, Manama, Bahrain MM Brand Full time
About the Role

The Clients Success Executive will be developing solid relationships with clients through exceptional after-sales services and following up internal departments/sections to complete the agreed tasks/projects successfully.

This involves discussing clients' feedback with the concerned team and ensuring all the modifications are made as required.
Key Responsibilities

  • Collect and validate tasks/projects information received from the business team/clients and feed the internal projects management system with all the required information in coordination with all concerned departments/sections of the company.
  • Coordinate with studio managers to receive completed tasks/jobs/projects and submit to clients, following up with clients to get feedback and modifications if required, until projects completion.
  • Support team members in serving clients at the highest professional level.
  • Coordinate with the business team for any needed cost proposals and with the finance team to issue due invoices according to agreements with clients.
  • Maintain a systematic record of project information, updating it frequently and coordinating properly with the studio manager.
Requirements
  • A background and understanding of branding/graphic design field is essential.
  • High customer service and communication skills are necessary.
  • A bachelor's degree in Communications, Marketing, Business, New Media, or Public Relations is required.
  • Proficiency in both Arabic and English languages is mandatory.
Bonus Points
  • Solid experience working in creative agencies is highly valued.
What We Offer

As a member of our team, you will have the opportunity to build strong relationships with clients, develop your skills in client success, and contribute to the growth of our company.