Product Development Specialist
6 days ago
We are seeking a skilled Product Development Specialist to join our team. The ideal candidate will have a strong technical understanding of products and the ability to provide critical interface between internal R&D/engineering and product support teams.
Main Responsibilities:
- Gain deep technical understanding of products to facilitate diagnosis of issues and creation of test scenarios
- Investigate field failures of returned products through system-level testing and circuit board debugging
- Establish lab test setups to replicate field issues; use electronic test and measurement equipment to quantify, diagnose and document root causes
- Support hardware and firmware development teams in creating solutions to field issues and in defining new product features and requirements
- Participate in validation/verification testing efforts around design changes and new features/products
- Collect, process and analyze fleet data to better understand the scope of field issues Mentor and train less experienced engineers and other field service personnel
- Create and review both internal and external product documentation, including: specifications and datasheets, diagnostic manuals and flow-charts, one-line diagrams and schematics
- Serve as a path of escalation for technical support and applications engineers
- Support field troubleshooting efforts remotely
- Occasionally perform on-site troubleshooting, diagnosis and repair
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