IT Infrastructure and Operations Specialist
4 days ago
Bahrain Telecommunications Company is seeking a highly skilled IT Infrastructure and Operations Specialist to join our team.
Job DescriptionThe IT Infrastructure and Operations Specialist will be responsible for supporting the development, upkeep, and maintenance of IT infrastructure and operations to provide a professional and efficient problem resolution service to users of Infrastructure systems. This role will contribute to efficient and effective management of IT operations enabling business operations and services.
Key Responsibilities:- Strategic: Assist Sub-Function Managers in preparing the strategy and strategic initiatives for the sub-function aligned to the Functional Strategy. Monitor, track, and report performance against strategic initiatives.
- Financial: Assist Sub-Function Managers in preparing the budget for the sub-function. Monitor and track adherence to the approved budget.
- Operational: Implement plans and activities for IT infrastructure and operations within stipulated timelines as per IT strategy and organizational priorities. Retire and test IT services and solutions architecture. Undertake change management activities pertaining to planning for change deployment, communicate changes to stakeholders, train impacted users, cooperate in administering and initiating change schedule, verify if changes have been effected. Perform IT operations support services like handling availability, performance, and backup/recovery. Manage incidents and inquiries reported to the IT helpdesk as per defined SLAs. Ensure that IT Helpdesk customers are kept fully informed of progress with their specific problems according to agreed reporting procedures. Deliver assigned deliverables associated with customization, implementation, and support of IT Support Management Systems on time to required quality and standards. Use methods and procedures used in customization, implementation of IS Support Management Systems adhere to accepted local and de facto IT standards. Coordinate the development and review of SLA with other areas and ensure that the Stats & SLA requirements are created, produced, and met.
To be successful in this role, you should possess:
- Excellent problem-solving skills and ability to work under pressure.
- Strong knowledge of IT infrastructure and operations.
- Ability to communicate effectively with technical and non-technical stakeholders.
- Experience in implementing and maintaining IT Service Management Systems.
We offer a competitive salary and benefits package, including:
- A comprehensive health insurance plan.
- A retirement savings plan.
- Opportunities for career growth and professional development.
Bahrain Telecommunications Company is an equal opportunities employer and welcomes applications from diverse candidates.
Please submit your application, including your resume and cover letter, through our online portal.
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