Jewellery Operations Manager

4 hours ago

Manama, Manama, Bahrain Pan Arab Company Full time 12,000 - 36,000 per year

Opening for Operations Manager - Jewellery

Role Overview:

The Operations Manager will oversee the day-to-day operations of the jewellery business, ensuring smooth coordination across sales, procurement, production, logistics, and client service. The ideal candidate should have a deep understanding of fine jewellery, especially pearls and gemstones, and be capable of maintaining the highest operational and aesthetic standards expected by premium clientele.

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Key Responsibilities:

Operational Excellence

  • Supervise and streamline all retail and back-office operations to ensure efficiency and consistency across stores.
  • Establish and implement operational procedures for stock movement, inventory control, and quality assurance.
  • Oversee production timelines for custom jewellery orders and special collections.
  • Maintain showroom readiness, ensuring premium display standards and customer experience.

Inventory & Supply Chain

  • Manage procurement and coordination with suppliers, gem dealers, and artisans for timely material availability.
  • Maintain accurate inventory of gemstones, pearls, and finished pieces.
  • Ensure periodic audits, stock reconciliation, and system updates.

Client Service & Sales Coordination

  • Support the sales and design teams in fulfilling high-end client requests.
  • Handle escalations or special orders with discretion and professionalism.
  • Ensure client experience aligns with the brand's premium positioning.

Team & Performance Management

  • Lead and develop the retail and operations team to maintain brand standards.
  • Set operational KPIs and evaluate team performance regularly.
  • Coordinate between design, sales, and logistics teams for seamless operations.

Compliance & Reporting

  • Ensure adherence to jewellery certification, hallmarking, and local regulations.
  • Maintain data confidentiality and generate detailed operational reports for management.

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Qualifications & Experience:

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • GIA (Gemological Institute of America) certification or equivalent qualification in Gems, Diamonds, or Pearls is mandatory.
  • Minimum 10 years of experience in luxury jewellery operations, including gems and pearl segments.
  • In-depth knowledge of gem grading, pearl classification, and jewellery quality standards.
  • Experience in premium or high-value retail environments (jewellery, watches, or fashion).
  • Proficiency in inventory management and ERP systems.
  • Excellent communication, leadership, and client-handling skills.
  • Bilingual (English and Arabic) preferred.

Job Types: Full-time, Permanent

Pay: BD1, BD1, per month

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