Customer Experience Executive

3 days ago

Manama, Manama, Bahrain Propel Consult Full time 15,000 - 30,000 per year
Company
Our client is a nutrition center that provides a variety of services in fitness, self- care and meal prep. Their nutritional facilities and programs are launched in different schools and education institutions all around Bahrain and Saudi Arabia.

They are currently looking for a Customer Experience Executive to be based in Bahrain.

Duties & Responsibilities:
  • Tracking customer experiences across online and offline channels, devices, and touchpoints.
  • Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
  • Aligning customer experience strategies with marketing initiatives as well as informing customers about new product features and functionalities.
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
  • Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
  • Performing product tests, evaluating after-sales and support services, and facilitating improvements.
  • Documenting processes and logging technical issues, as well as customer compliments and complaints.
  • Keeping informed of industry trends and new CRM technologies.
Qualification & Requirements:
  • A bachelor's degree in marketing, communications, advertising, business management, or in a related field.
  • Previous experience as a customer experience specialist, or a similar customer support role.
  • Extensive experience in gathering and interpreting customer experience information.
  • Solid knowledge of online customer engagement platforms and channels.
  • Exceptional interpersonal skills and a client-centered approach.

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