Customer Service Executive

16 hours ago

Manama, Manama, Bahrain Lazzypay Full time 15,000 - 30,000 per year

We are looking for a Customer Service Representative to join Lazzypay Team to manage customer questions and complaints. You should be genuinely excited to help customers. A good customer care representative should be patient, and empathetic. Customer service representatives should put themselves in their customers' shoes and advocate for them when necessary. Has knowledge of commonly-used concepts, practices, and procedures. 

Customer Service Representative Responsibilities:

  • Maintaining a positive as well as a professional attitude toward customers.
  • Maintain all the customer records by updating account information.
  • Identify customers' needs to achieve satisfaction.
  • Donate to team effort by accomplishing related results as needed.
  • Work with the management team to stay upgraded on product knowledge and be informed of any changes in company policies.
  • Make sure all assigned tickets are resolved well within the deadline.
  • Listen to customer concerns and complaints and try to find out the causes of the problem.
  • Ensure customers' satisfaction and quality of work.
  • Take the extra efforts to engage customers

Customer Service Representative Requirements and Skills:

  • High school diploma, bachelor's degree, or general education degree or equivalent.
  • Proven customer support experience.
  • Familiarity with office software and systems is a plus.
  • Stronghold over phone contact handling skills and active listening
  • Excellent verbal and written communication skills.
  • Tackle unpredictable issues in an organized and detail-oriented way.
  • Familiar with the latest technologies in order to support customers.
  • Good problem-solving skills.
  • Should be multi-tasking and can work under pressure.
  • Willingness to participate and conduct training before hire and on the job.

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