Assistant Outlet Manager

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Responsibilities and essential job functions include but are not limited to the following:   

1. Assist in coordinating the organizational and administrative functions in all areas of the Food and Beverage Department to ensure delivery of the strategy and compliance with standards.
2. Ensure all tasks in the food and beverage division's plans are completed to ensure a successful opening according to Brand Standards.
3. Make sure LQA been follow within a team.
4. Ensuring that guests receive warm, friendly and efficient service at all times.
5. Establishes personal guest contact and promotes feedback. Proactively anticipates guests' needs and requirements.
6. Maintains a high level of communication and feedback within the departments.
7. Assure the ordering and purchasing for Food & Beverage and vending. Assure F&B inventories, accurate stock summaries.
8. Monitor service and food and beverage standards in outlet and kitchens ensuring that managers take corrective actions as necessary.
9. Responsible for staff training and development
10. Create the guest experience cycle with team and drive activities to support it
11. Make recommendations for modernization of equipment, service methods, and presentation to improve guest satisfaction and profits.
12. Monitor closely the profitability of all food and beverage outlets in order to provide solutions to improve problem areas and assist in implementing corrective measures.
13. Participate in public relations activities, sales calls or other promotional activities designed at enhancing the image and profitability of the Food and Beverage department and the resort.
14. Provide creative ideas to project and enhance the image of the resort.
15. Personally and frequently verify that guests in the hotel are receiving the best possible service available in order to make continuous improvement
16. Spend time in the various operations to ensure the operation is managed according to standard
17. Frequently verify that the best products are used in the resort operation to ensure guest satisfaction
18. Ensure that HACCP and other local regulations are adhered to ensure the highest food hygiene standards
19. To assist in bringing all colleagues up to date with market needs and trends and ensuring that their product matches these needs
20. Train and develop subordinates so that they are able to operate independently with their own profit center and to exceed budget
21. Performs administrative functions of a manager such as selection and recruitment, performance reviews, disciplinary procedures and all other matters relating to colleagues welfare
22. Establish targets, KPIs, schedules and rosters
23. Establish policies and procedures where needed
24. Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
25. Perform any other duties that management may reasonably require

• Previous experience luxury hotel/resort.
• Multilingual (Arabic speakers are essential).
• Demonstrate experience in creating innovative guest experiences.
• Excellent management & leadership skills.
• Hands on person.
• Excellent communication skills.
• Critical Thinking.
• Excellent Organizational Skills.
• English language is a must.

• Opportunity to join the first Raffles in Bahrain
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities.