Training Lead
1 day ago
Job Title: Training Lead / Trainer (Taxation)
Location: Doha, Qatar
Key Responsibilities:
- Lead the design and delivery of training programs for end-users of ERP and tax administration systems.
- Conduct training needs assessments to identify different user roles (e.g., internal staff, auditors, tax officers, external users such as accountants/tax agents).
- Develop a comprehensive Training Plan covering curriculum, schedules, and delivery methods (classroom, workshops, e-learning).
- Create or oversee the development of bilingual training materials (Arabic & English), including user manuals, quick reference guides, e-learning videos, and FAQs, ensuring accessibility for diverse audiences.
- Coordinate training logistics, including scheduling around module go-lives and setting up hands-on training environments or sandboxes.
- Deliver train-the-trainer sessions and ensure role-based training is provided to meet functional requirements.
- Organize refresher sessions and new feature training post go-live.
- Collect and analyze training feedback to identify knowledge gaps, misunderstood features, or areas requiring additional coaching/system tweaks.
Requirements:
- Proven background in training and development for software, ERP, and/or tax administration systems.
- Strong instructional design skills with the ability to simplify complex processes into structured learning content.
- Experience developing bilingual training content (Arabic and English required).
- Familiarity with tax processes, regulations, and user scenarios to contextualize training effectively.
- Excellent presentation and facilitation skills, able to adapt to audiences ranging from technical staff to end-users.
- Proficiency in training delivery platforms and e-learning authoring tools.
Job Type: Full-time
Application Question(s):
- Do you have experience in designing and delivering training programs for software or ERP systems?
- Are you experienced in conducting training needs assessments and developing role-based training plans?
- Are you familiar with tax processes or able to coordinate with SMEs/BAs to contextualize training content?
- Are you fluent in Arabic for both writing training materials and delivering sessions?
- What is your current and expected salary? Notice period?
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