 
						ZAIN1017 - Zain Youth - Retail Sales
1 week ago
About The Role
Job Purpose:
To assist customers in terms of selling, collection and customer care in compliance with ZAIN BH sales guidelines, business processes and procedures.
Main Duties & Responsibilities
- Build customer's trust in the services and products offered by Zain.
- Provide personalized customer service of the highest level.
- Ability to work as part of a team- to achieve performance metrics.
- Identify areas of improvement in complaints and service requests handling processes applied at all touch points.
- Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.
- Sell Products and Services (Post-paid and prepaid lines, handsets, accessories, ) and all kinds of after sales services for existing and new customer.
- Develop product knowledge by keeping up to date with service and product offerings.
- Check and report challenges related to shop look and maintenance.
- Manage the opening and closing of shops in coordination with the team leader.
- Deliver and dispatch stock and handle stock count regularly in coordination with the team leader.
- Respond to customer enquiries, finding the correct answers by consulting systems, help desk and other records.
- Assist subscribers in maintaining/updating customer accounts, billing enquiries & collect payments.
- Manage inventory at point of sale, ensuring secure storage and assisting in reconciliations.
- Collect payments from customers in a secure and orderly manner.
- Handle issues and customer complaints, solving problems, logging complaints in system and escalating the issues to management / Help Desk when appropriate.
- Handle and count cash and other payments, responsible for their reconciling payments against system records daily.
- Collect and verify required documentation, such as ID, forms, and receipts. Hand them over to the team leader at end of shift
- Continuously improve own performance in order to meet and exceed targets and objectives.
- Ensure compliance with all applicable policies & regulatory requirements on Information Security
- Perform any other related tasks as assigned or needed.
Core Competencies
- Effectively communicate by listening actively, share relevant information with others and interact with others to establish fair and effective relationships.
- Identify customer's requirements correctly, exceed customer expectations and act proactively for ensuring customer satisfaction
- Ability to develop cooperation and teamwork while working toward solutions that generally benefit all parties
- Capacity of recognizing owns feelings and those of others for motivating ourselves and managing emotions well in ourselves and in our relationships.
Functional Competencies
- Customer Focus.
- Selling skills.
- Products and Services knowledge.
- Relationship Management.
- Negotiation skills.
Qualifications And Experience
- University student (2nd year and above) or a fresh university graduate.
- Experience in any related field is a plus.
- Fluent in both Arabic and English.
- Able to work full time on shift basis.
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
- Resume/CV
- 
					  ZAIN1019 - Zain Youth - Call Center1 week ago 
 Manama, Manama, Bahrain Zain Bahrain Full time 900 - 1,200 per yearAbout The RoleJob Purpose:To assist customer by answering and responding to his inquiries, questions and complaints with the highest degree of courtesy and professionalism to achieve customers services business objective.Main Responsibilities & DutiesAnswer inbound calls to assist customers who have specific inquiries.Build customer's trust in the services... 
- 
					  Talent Acquisition Specialist22 minutes ago 
 Manama, Manama, Bahrain ALZAIN GROUP B.S.C CLOSED Full time 60,000 - 120,000 per yearAl Zain Jewellery, Head quartred in the Kingdom of Bahrain, is one of the most prominent luxury jewellery retailers in the region. With a vision to blend rich Arabian heritage with modern designs, Al Zain offers unique and authentic collections. The company has expanded with over 14 boutiques within GCC , Al Zain takes pride in its handcrafted quality and... 
- 
					  Retail Store Manager5 days ago 
 Manama, Manama, Bahrain connectalents Full time 40,000 - 80,000 per yearJob Scope:As a Store Manager, you will be responsible for driving store performance, managing daily operations, and leading a sales team to deliver a premium customer experience. You will ensure the store reflects the brand's identity, maintain high visual and operational standards, and foster a results-driven and customer-centric environment. This role... 
- 
					
					
 Manama, Manama, Bahrain Trendfull Cafes & Restaurants Full time 10,000 - 12,000 per yearPosition Overview:Candidates must be Female located in BahrainWe are seeking a poised, service-oriented Retail & Sales Lady to join our team at an upscale international restaurant renowned for its exquisite cakes and diverse international dishes. In this role, you will manage the Cafe's boutique retail section, which features signature pastries, packaged... 
- 
					  Retail Store Manager23 minutes ago 
 Manama, Manama, Bahrain Junaid Perfumes Full time 30,000 - 60,000 per yearMain Responsibilities1-Profit & Loss ResponsibilityResponsible for overall shop performance including Sales, Stock, and Staff (SSS).Manage rentals/lease discounts in coordination with Head Office, Country Manager, and mall management.Ensure shop timing aligns with mall regulations.2-Sales & Team LeadershipLead, motivate, and manage the sales team to achieve... 
- 
					  Sales Promoter2 weeks ago 
 Manama, Manama, Bahrain Techmart Bahrain WLL Full time 9,000 - 12,000 per yearJob Title: Sales PromoterJob Purpose:The Sales Promoter is responsible for promoting and selling company products directly to customers in retail outlets, events, and promotional campaigns. The role focuses on increasing product awareness, driving sales, and ensuring excellent customer service.Key Responsibilities:Promote and sell company products to... 
- 
					  Retail Store Manager2 days ago 
 Manama, Manama, Bahrain Babasons WLL Full time 40,000 - 80,000 per yearEnsuring business strategies are in place in achieving Retail KPIs including sales and cost targetsEnsure that inventory and Days of Stock (DOS) is maintained at target levels inventory & shrinkage controlEnsure smooth day-to-day operations of the store in compliance with SOPs including but not limited to expiry management, shrinkage control, price update,... 
- 
					  Retail Sales Executive2 weeks ago 
 Manama, Manama, Bahrain Saveto Group Full time 6,000 - 12,000 per yearEngage customers with product knowledge and personalized service to create a memorable shopping experience.Achieve and exceed monthly sales targets through proactive customer engagement and effective upselling techniques.Maintain an organized and visually appealing sales floor, ensuring all merchandise is well-stocked and displayed according to company... 
- 
					  Sales Lady7 days ago 
 Manama, Manama, Bahrain Soho Diamonds Full time 104,000 - 130,878 per yearWe are seeking a customer-focused Jewelry Sales Associate to join our team. The ideal candidate is professional, well-groomed, and experienced in delivering exceptional service in a luxury retail environment. Candidates must be confident in using Point of Sale (POS) systems and Microsoft Excel, with a keen eye for detail and a passion for jewelry.Key... 
- 
					  Sales Lady4 days ago 
 Manama, Manama, Bahrain Neo Project Company WLL Full time 8,000 - 12,000 per yearWe are looking for a Sales Associate to provide excellent customer service for our business.Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and recommend solutions. A positive attitude and a desire to promptly...