Project Manager

3 days ago

Bahrain Kepio Engineering Services Full time 60,000 - 120,000 per year

Work closely with Clients key stakeholders to finalise CRM business requirements

Ensure that the CRM aligns with all operational and business needs

Work with the IT department to identify technical requirements for integration, security, and scalability

Consulting with stakeholders to define loyalty programme objectives, structure, and reward mechanisms

Ensuring loyalty programme design is fully considered for the CRM system being developed.

Identifying technical specifications and vendor solutions (if applicable) for loyalty programme management

Preparing documentation to support vendor selection and system implementation in later phases

Working with internal stakeholders to map the desired customer journey and website functionalities

Defining technical and design requirements to support CRM-driven personalisation, loyalty programme features, and customer data capture

Preparing a comprehensive set of requirements to guide the future website development and vendor procurement process

Ensuring consistency and interoperability across CRM, loyalty, ticketing, and event management platforms

Data Migration: To manage the secure and accurate transfer of customer and operational data into the CRM system

System Configuration: To customize the CRM to meet Client Amphitheatres specific operational and business requirements

User Training: To develop and deliver comprehensive training programs that ensure smooth staff adoption and effective use of the CRM system

Industry best practices in CRM implementation and project management

Data protection regulations such as GDPR or equivalent

High-quality standards for system reliability, scalability, and user experience

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