SENIOR ANALYST – DIGITAL PLATFORMS

JOB PURPOSE

The Senior Analyst role is responsible for managing and supporting the digital platform services and solutions thru an end-to-end project lifecycle, including requirement gathering, analysis, quality assurance, and testing, while collaborating with cross-functional teams and third parties to enhance the platforms' capabilities and support strategic business initiatives.

This role combines strong project management capabilities with analytical skills to ensure the successful implementation and optimization of digital platforms.

KEY ACCOUNTABILITIES

1. Project Planning and Management:

• Lead project planning sessions, including defining scope, deliverables, timelines, and resource requirements.
• Develop and maintain detailed project plans and schedules, ensuring timely and within-budget delivery of digital platform initiatives.
• Manage the end-to-end delivery of digital platform initiatives, ensuring timely completion.

2. Platform Management and Support:

• Manage the deployment and operation of digital platforms, ensuring high availability and performance.
• Continuously monitor, troubleshoot, and optimize platform performance and functionality.
• Conduct thorough testing of applications and new features to ensure high-quality deliverables.
• Work closely with stakeholders to enhance platform features based on user feedback and business needs.
• Collaborate with cross-functional teams to ensure cohesive and innovative solutions that meet the requirements and business objectives.
• Manage relationships with third-party service providers and vendors to facilitate requirements and ensure effective integration and alignment with overall platform architecture.

3. Requirement Gathering and Analysis:

• Facilitate workshops and meetings to gather and document business and technical requirements.
• Analyze and prioritize requirements to ensure they align with strategic objectives.
• Work closely with stakeholders to ensure clarity and alignment on requirements and deliverables.

4. User Experience and Platform Enhancement:

• Collaborate with UX/UI designers and other stakeholders to develop and introduce new features that enhance user engagement and satisfaction.
• Perform benchmarking to drive continuous improvements in platform usability, performance, and feature set.

5. Maintenance and Upgrades:

• Oversee regular maintenance and updates for websites and applications to ensure they remain current and effective.
• Stay informed about emerging trends in digital platform management and apply relevant advancements to enhance platform capabilities.

QUALIFICATIONS, EXPERIENCE

Qualification:

Minimum Qualification with a Bachelors Degree in Computer Science, Information Technology or a related field.

Project Management certification (e.g., PMP, PRINCE2, Agile/Scrum Master) is a plus.

Experience: 4+ years of experience in related field.