Front Desk Supervisor

3 days ago

Manama, Manama, Bahrain Crowne Plaza Bahrain Full time 20,000 - 25,000 per year

Company Description

Crowne Plaza Manama, Bahrain, home to the famous Gulf Air Formula One Bahrain Grand Prix, is located in the heart of the Diplomatic area, close to the business and banking district. Just a 15-minute ride from the Bahrain International Airport, Crowne Plaza Bahrain offers classic, elegant rooms as well as smart, contemporary accommodations. Our Bahrain Conference Centre is a leading venue for seminars and exhibitions, and we offer a range of dining options from Mediterranean-style seafood at Waves restaurant to exotic Indian dishes at Spices restaurant. At Crowne Plaza Bahrain, we employ people who put our guests at the heart of everything they do, going the extra mile to ensure an exceptional experience.

Role Description

This is a full-time on-site role in Manama for a Front Desk Supervisor. The Front Desk Supervisor will oversee daily front desk operations, ensuring a high level of customer satisfaction. Responsibilities include managing front desk staff, handling receptionist duties, ensuring efficient check-in and check-out processes, and providing exceptional customer service. The role requires maintaining professional phone etiquette when addressing inquiries and implementing customer service standards. The role will also involve training and supervising front desk employees to maintain high performance levels.

Qualifications

  • Supervisory Skills, experience in managing and training front desk staff
  • Proficiency in Receptionist Duties, including check-in and check-out processes
  • Strong Customer Service and Customer Satisfaction skills
  • Excellent Phone Etiquette and communication skills
  • Ability to handle stressful situations and resolve conflicts efficiently
  • Prior experience in the hospitality industry is a plus
  • Proficiency in hotel management software and MS Office
  • Bachelor's degree in Hospitality Management or related field preferred

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