Guest Services Executive – Front Office – Jumeirah Gulf of Bahrain

2 days ago

Manama, Manama, Bahrain Jumeirah International Full time 20,000 - 40,000 per year

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travelers.

About Jumeirah Gulf of Bahrain

Located on the pristine beaches of Bahrain's West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort's five pools, and book treatments at Jumeirah's signature Talise Spa.

About the Job 

An exciting opportunity has arisen for a Guest Services Executive – Front Office to join Jumeirah Gulf of Bahrain.

The main duties and responsibilities of this role include\:

· Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.

· Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.

· Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.

· Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.

· Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.

· Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.

About You

The ideal candidate for this position will have the following experience and qualifications:

  • Previous Experience or internships in Front Office department preferable
  • Good knowledge of Opera PMS
  • Intermediate computer skills (Microsoft Office)
  • A minimum of 1–2-year work experience for a luxury hotel.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include: 

· Opportunities for internal mobility within our global network

· Colleague discounts on food, beverage, and hotel stays worldwide

· Health care and insurance benefits

· Locally competitive tax-free salary and incentive structure

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