Catering Coordinator

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
On an exclusive island in the heart of the Kingdom's capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.

About The Role
The Catering Coordinator is a key member of the team, responsible for providing administrative support to the Catering department and assisting with all aspects of the catering services planning process. This role supports the execution of events ranging from corporate functions to social gatherings and works closely with hotel departments to coordinate internal Four Seasons meetings.

We are seeking individuals with strong attention to detail, a solid work ethic, and the ability to multitask and prioritize effectively in a fast-paced environment. Ideal candidates are team players, comfortable using electronic systems, and flexible with scheduling, including early mornings, evenings, weekends, and holidays.

What You Will Do

• Answer and manage incoming calls, emails, and guest inquiries in line with Four Seasons standards; assist with overflow calls for the Commercial Division.
• Provide administrative support to the Catering team, including preparing proposals, contracts, payment links, reports, Banquet Event Orders (BEOs), schedules of events, menus, and other correspondence using MS Word, GS&C, Power BI, and the Hotel Intranet.
• Create and maintain client and event records in GS&C and other platforms; manage enquiries, bookings, traces, and updates to the function diary.
• Coordinate logistics for internal and external events, including menu planning, signage (printed and digital), floor plans, and printed materials.
• Support meeting room bookings, monitor availability, and assist with internal meetings under the guidance of the Catering Sales Manager.
• Distribute catering documentation (BEOs, resumes, amenity cards) to operational departments in a timely and accurate manner.
• Conduct site visits and walk-throughs with prospective clients to showcase event spaces and offerings.
• Maintain electronic and physical filing systems for client accounts, program evaluations, and event documentation.
• Monitor third-party platforms such as CVENT and Lanyon to capture and respond to business leads.
• Generate and distribute key reports, including daily event updates, monthly sales summaries, and tracking documents.
• Manage inventory and ordering of departmental supplies and marketing materials, including catering packets, menus, and promotional items.
• Create and process purchase orders, service requests, and internal submissions through BirchStreet, ServiceNow, and the hotel intranet.
• Operate office equipment including printers, copiers, paging systems, fax, and bindery machines.
• Provide support for front-of-house and guest-facing duties during events, including hospitality desk coverage and assisting Banquets with setup and teardown as needed.
• Provide client support and find solutions in the absence of a Catering Manager.
• Assist with onboarding, mentoring, and cross-training team members and interns; provide departmental coverage as needed.
• Attend departmental meetings and contribute to administrative and cross-functional projects.
• Maintain professional grooming and hygiene standards in accordance with Four Seasons policies.
• Foster a respectful and collaborative work environment through effective teamwork and communication.

What You Bring

• Fluency in English, both verbal and written; Arabic language skills are a plus.
• Proficient in Microsoft Word, Excel, Outlook, Internet, Golden Sales & Catering.
• Knowledge and ability to operate various electronic systems.
• Strong passion for service excellence in luxury hospitality.
• Excellent attention to detail and strong problem-solving skills.
• Ability to work well under pressure, multitask efficiently, and collaborate as a team player.
• Good organizational and time-management skills.
• Previous administrative, hotel, or related experience required.
• Basic understanding of AV, telecommunications, and internet technologies.
• Food and beverage knowledge is an asset.

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals